Podo Wine Outlet shall use reasonable steps to deliver the Ordered Products to the delivery address specified and keyed in by the Customer but Podo Wine Outlet cannot guarantee any firm delivery time and Podo Wine Outlet shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of Podo Wine Outlet.
Your order will be delivered to you via the service of a courier service company appointed by Podo Wine Outlet. (Lalamove, PosLaju, GDEX... etc)
- Any orders over RM 399 will be entitled to free delivery within the Klang Valley. (Kuala Lumpur and Selangor)
- Under RM 399 : Lalamove delivery (A wide variety of vehicles to suit the customer’s needs. By selecting the desired vehicle type and inputting the adress, a quotation is instantly calculated.)
- Under RM 399 : Standard delivery (Kuala Lumpur and Selangor) – RM20 flat
At the moment, this option is only available for our Klang Valley(Kuala Lumpur and Selangor) customers. Under this option, your wines will be delivered within 2 -3 working days. You will be informed of your delivery before it is dispatched.
*All goods must be received by an adult aged 21 years and above (“Recipient”). Should the driver doubts the age of the Recipient, he request such person to show an identity card to prove the Recipient’s age, failing which Podo Wine Outlet reserves the rights not to hand over or deliver the goods.
*Should delivery to some locations is not possible, we shall contact you to arrange for delivery to an alternative address.
*Should you not be able to receive your items as per the indicated delivery time frame, please email firstname.lastname@example.org contact us at 010-467 8809 quoting with your Order ID so that we can check your delivery status with our courier.
- Self-pick up at Podo Wine Outlet
Ordered Products shall be ready for collection within two (2) working days from the day of Confirmation of Order is issued to the customer via email. Collection can only be made within the selected store’s business hour upon notification via call/Whatsapp to the contact keyed in by the Customer in the registration of the account.
Collection shall be made only at the following store:-
PODO WINE OUTLET
B-G-03A Galeria Hartamas, Jalan 26/70a, Desa Sri Hartamas, 50480 Kuala Lumpur
+6010 467 8809
*In the event the Customer is not personally available to collect at the selected store, an authorized representative may collect on behalf provided the Customer had indicated or emailed to us to update the representative’s information and the representative must be over 21 years of age with possession of an official ID (eg. NRIC/Passport). You or your representative may be required to produce proof of identity as per the email on collection of Products and you or your representative shall acknowledge receipt of the collection of the Products. Podo Wine Outlet reserves the right to withhold the products to you if we have any doubts whatsoever as to your credit worthiness or insufficient identification.
*A reminder via phone call and/or email shall be sent to the customer within fourteen (14) days from the day the Confirmation of Order has been sent. In the event if the order is not collected within thirty (30) days from the day the Confirmation of Order has been sent, a monthly penalty fee (i.e. storage fee which may vary depending on the type of item or quantity of orders) will be imposed. No Refund will be granted under such event.